Core Workload KPIs
High-level workload metrics and split
Selected User
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Calls + Tickets
Total Workload Hours
0
Call + Ticket combined
Workload Score
0
Calls x1 + Tickets x1
Avg Daily Workload
0
Hours per day
Call %
0%
Reactive work
Ticket %
0%
Planned work
Call KPIs
Interrupt and phone workload
Total Call Hours
0
Red line on chart
Total Calls
0
Count
Calls / Day
0
Interrupt pressure
Avg Call Duration
0
Minutes
Peak Call Hour
Hour of day
Interruption Ratio
0
Call hrs / Ticket hrs
Ticket KPIs
Time entry behavior
Total Ticket Hours
0
Blue line on chart
Time Entries
0
Count
Ticket Hours / Day
0
Hours per day
Avg Hours / Entry
0
Bigger = longer blocks
Burnout & Focus KPIs
Overload, deep work, and volatility
Deep Work Days
0
Ticket >= 4h & Call <= 0.5h
Overload Days
0
Total > 8h/day
Max Consecutive Overload
0
Days in a row
Workload Volatility
0
Std dev of daily total
Team Context
Relative workload share
Team Total Hours
0
All users in range
% of Team Workload
0%
User share
Role Balance Index
Team distribution
Daily Workload
Calls vs Ticket Time (hours per day) - Overload threshold at 8h
Calls Included
Contributing to the red area
| Start | Duration | From | To | Reason |
|---|
Ticket Time Included
Contributing to the blue area
| Date | Hours | Ticket | Summary |
|---|